Terms & Conditions LuckyBet – Complete Guide for Malaysia Members

In this Terms & Conditions document, the following terms carry the meanings defined below:

• "LuckyBet" or "us" refers to the LuckyBet online casino platform operating through the website luckybet-khelo.com.
• "Member" or "you" refers to any individual who has registered and holds an active account with LuckyBet.
• "Platform" refers to the website, mobile app and all digital services provided by LuckyBet.
• "Real Money" refers to funds in MYR deposited by the member into their LuckyBet account.
• "Bonus" refers to any credits, promotions, free spins or other benefits granted by LuckyBet to members.
• "Wagering Requirement" or "Rollover" refers to the total wagering amount that must be met before a bonus can be converted into real cash.

To register and use the LuckyBet platform, you must meet the following requirements:

• Aged 18 years of age or older at the time of registration. LuckyBet takes the protection of minors and young people very seriously.
• Is legally competent to enter into a binding contract under Malaysian law.
• Not currently on a self-exclusion list or otherwise prohibited from using gambling services.
• Register using accurate and truthful personal information — full name, an active Malaysian phone number and a valid email address.

LuckyBet employees, their immediate family members and LuckyBet business partners are not eligible to register as regular members unless written approval has been granted by management.

Each individual is only permitted to hold one (1) LuckyBet account only. Holding more than one account is a serious violation that may result in the closure of all associated accounts and forfeiture of balances.

By registering, you agree to:

• Providing accurate, truthful, and up-to-date information at all times.
• Update your account details promptly whenever there are changes, especially your phone number and email address.
• Keep your password and login credentials confidential. LuckyBet will not be held responsible for any losses resulting from passwords that are shared or stolen due to member negligence.
• Notify LuckyBet immediately if you suspect your account has been accessed without authorisation.

All financial transactions at LuckyBet are conducted in Malaysian Ringgit (RM). LuckyBet does not accept or process foreign currencies.

Accepted Payment Methods

Withdrawal Requirements

• The minimum withdrawal amount is RM30 per transaction.
• Withdrawals will be processed to the same payment method used for your most recent deposit.
• Your first withdrawal requires a successful identity verification (KYC) before it can be processed.
• LuckyBet processes withdrawals within 15 minutes for e-wallets and 15–60 minutes for bank transfers.
• LuckyBet does not charge any processing fees for standard withdrawals.

LuckyBet offers a range of bonuses and promotions to members. All bonuses are subject to the specific terms stated in each respective promotion, as well as the following general conditions:

• The welcome bonus can only be claimed once by every new member who successfully registers.
• The standard wagering requirement (rollover) is 20x total bonus amount unless otherwise stated in the specific promotion's terms.
• Bonuses must be used within the specified validity period. Expired bonuses cannot be reinstated.
• Wagers placed using bonus funds are counted only on eligible games. Certain games may contribute less than 100% or not contribute at all towards the wagering requirement.
• LuckyBet reserves the right to void bonuses if there is evidence of abuse, multiple account usage, or betting strategies designed to exploit promotions.
• A maximum withdrawal limit on bonus winnings may apply depending on the promotion type. This limit will be clearly stated in each promotion.

All games on the LuckyBet platform — including slots, live casino, table games, poker, and lottery — are governed by their respective game rules, which are available in the platform's help section.

• Final Decision: The outcome of all games is final and cannot be disputed unless there is solid evidence of a verifiable technical error.
• Technical Error: In the event of a technical disruption during gameplay, LuckyBet reserves the right to void or restore the affected round and return the wager to the member's account.
• Betting Limit: Each game and table has its own minimum and maximum betting limits, which must be observed at all times.
• RNG Integrity: All games are powered by a Random Number Generator (RNG) independently audited to ensure fairness and transparency.

For Live Casino games such as baccarat, blackjack, and roulette, outcomes are determined by a real dealer's actions in a broadcast studio. HD cameras record every game, and footage is retained for a minimum of 30 days for review purposes if required.

LuckyBet's Sports Betting section covers football (EPL, Malaysia Super League), badminton, e-sports (Mobile Legends, DOTA 2), tennis, and other sports listed on the platform.

• Odds displayed are real-time and may change before a bet is confirmed.
• Confirmed bets (status: "Accepted") are final and cannot be cancelled.
• For matches postponed by more than 24 hours from the original scheduled time, LuckyBet reserves the right to void all related bets and refund the stakes to the member's account.
• Live betting is subject to strict time limits. Bets submitted after the designated window will not be accepted.
• LuckyBet reserves the right to limit or refuse bets from members who consistently display suspicious betting patterns.

LuckyBet members are expected to conduct themselves with courtesy and responsibility in all platform interactions, including live chat during Live Casino sessions. The following are strictly prohibited:

• The use of automation software, bots, or any tools designed to gain an unfair advantage.
• Colluding with other members to manipulate game outcomes.
• Money laundering or use of the LuckyBet platform for any illicit financial activity.
• Use of obscene, offensive, threatening or harassing language towards dealers, support staff or other members in live chat.
• Filing false claims or raising unwarranted payment disputes with your bank or payment provider.

LuckyBet reserves the right to suspend or close a member's account without prior notice under the following circumstances:

• Violation of any section within these Terms & Conditions.
• Failure to submit identity verification documents within the specified timeframe.
• Suspected fraudulent activity, hacking or any action that poses a security threat to the platform.
• Requests from law enforcement or regulatory authorities.

Members may also close their own account at any time by contacting the LuckyBet support team. Any valid real money balance will be returned once all verification checks are complete, within 5 business days.

LuckyBet collects and processes members' personal data in accordance with Privacy Policy our comprehensive policy. In summary:

• Data is collected solely for platform operations, identity verification, payment processing, and service improvement.
• Data is never sold to third parties and is only shared with service providers necessary for platform operations (e.g. payment processors).
• Members have the right to request a copy of their personal data, request corrections to inaccurate data, or request deletion of their data to the extent permitted by law.
• All data is protected with 256-bit SSL encryption during transmission and stored on secure servers.

LuckyBet is committed to promoting a culture of responsible gaming among all members. We believe entertainment should remain enjoyable and within your control.

Responsible gaming tools available to all LuckyBet members:

• Deposit Limit: Set a maximum daily, weekly, or monthly deposit limit.
• Loss Limit: Set a maximum amount you can lose within a defined period.
• Session Time Limit: Set session time reminders or limits for your gaming sessions.
• Account Cool-off: Take a temporary break ranging from 24 hours up to 6 months.
• Self-Exclusion: Apply for a long-term self-exclusion if you need more serious support.

LuckyBet reserves the right to modify, add, or remove any part of these Terms & Conditions at any time. Changes will take effect as soon as they are published on this website.

For material changes that significantly affect members' rights or obligations, LuckyBet will provide notice via:

• An email to the address registered to your account, at least 7 days before the changes take effect.
• In-platform notification upon login.
• Update the "Last updated" date at the top of this document.

Continued use of the LuckyBet platform after any changes take effect will be considered acceptance of those changes. If you do not agree with any changes, you have the right to close your account without penalty.