Privacy Policy LuckyBet – Data Protection for Every Malaysian Member

Welcome to the LuckyBet Privacy Policy. This document outlines the privacy practices of the LuckyBet platform (luckybet-khelo.com) with respect to the collection, use, storage, and protection of personal data belonging to our members and website visitors.

LuckyBet is fully committed to protecting the privacy of every individual who uses our platform. We operate in accordance with strict data protection standards and comply with all applicable laws. By using the LuckyBet platform, you agree to the practices described in this Privacy Policy.

This Privacy Policy applies to all LuckyBet services, including our website, online casino games (slots, live casino, table games), sports betting (EPL, Malaysia Super League, badminton, e-sports), poker, lottery, and all customer support services.

LuckyBet collects your personal data in several ways — directly when you register and use the platform, and automatically through standard browser technologies. Below is a summary of the data we collect:

Registration & Identity Data

• Full name as stated on your MyKad or Malaysian passport
• An active Malaysian phone number
• A valid email address
• Date of birth (for 18+ age verification)
• MyKad or passport copy (for KYC verification)

Financial & Transaction Data

• Payment method details — Touch 'n Go e-wallet number, GrabPay, DuitNow, Boost payment ID, ShopeePay, or FPX details (Maybank2u, CIMB Clicks)
• Deposit and withdrawal history in Malaysian Ringgit (RM)
• Gaming and wagering transaction records

Usage & Technical Data

• IP address, device type, operating system and web browser
• Login history and in-platform activity
• Games played, session duration and betting patterns (for security and responsible gaming purposes)
• Cookie and similar technology data

LuckyBet uses your personal data only for lawful, stated purposes. We do not use your data for unrelated purposes without obtaining fresh consent from you. The primary purposes for data use are as follows:

• Account Management: Creating, verifying, and managing your LuckyBet account, including all required KYC processes.
• Transaction Processing: Securely and efficiently processing MYR deposits and withdrawals via Touch 'n Go, GrabPay, DuitNow, FPX, Boost, and ShopeePay.
• Service Provision: Enabling you to access all LuckyBet games — slots, Live Casino, table games, Sports Betting, and lottery.
• Security & Fraud Prevention: Detecting and preventing fraudulent activity, money laundering and security threats to the platform and other members.
• Responsible Gambling: Monitoring gameplay patterns to identify signs of problem gambling and provide appropriate assistance.
• Customer Support: Responding to enquiries, resolving complaints, and providing technical assistance to members.
• Platform Improvements: Analysing aggregated usage patterns to improve the overall LuckyBet user experience.
• Marketing Communications: Sending information about promotions, bonuses, and new games — only if you have given consent to receive such communications.

LuckyBet does not sell, rent, or commercialise members' personal data to any third party. However, in the course of operating the platform, we share certain data with the following parties only when necessary:

• Payment Processors: Payment providers such as Touch 'n Go, GrabPay, DuitNow and FPX receive only the minimum transaction details required to process your payment.
• KYC Service Providers: Third-party identity verification vendors that assist us in verifying new member identities in accordance with regulatory requirements.
• Game Providers: Gaming companies such as Pragmatic Play, Evolution, and PG Soft may receive non-personally identifiable game IDs for game audit purposes.
• Legal Authorities: LuckyBet will disclose data when required by Malaysian law or a valid court order.

All third parties working with LuckyBet are bound by strict data protection agreements and are not permitted to use LuckyBet member data for any other purpose.

LuckyBet implements comprehensive technical and organisational security measures to protect members' personal data from unauthorised access, loss, destruction, or accidental disclosure:

• Transit Encryption: All data transmitted between your device and LuckyBet's servers is protected with TLS 1.3 and 256-bit SSL encryption.
• Storage Encryption: Sensitive data stored in our databases is encrypted using AES-256.
• Access Controls: Only authorised personnel with a legitimate business need may access member data, and all access is logged and monitored.
• Security Audits: Independent penetration testing and security audits are conducted on a regular basis.
• 24/7 Monitoring: Automated monitoring systems run around the clock to detect suspicious activity and security threats.

LuckyBet uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small files stored on your device by your web browser.

Types of Cookies We Use

• Essential Cookies: Required for core platform operations — login, game sessions, and security. Cannot be disabled.
• Functional Cookies: Remembering your preferences such as language and display settings for a better experience.
• Analytics Cookies: Collecting anonymous information about how users interact with the platform to help us improve it.
• Marketing Cookies: Used only with your consent to personalise relevant LuckyBet promotions and offers.

You can manage or disable non-essential cookies through your browser settings or via the cookie settings panel available on the LuckyBet platform. Please note that disabling certain cookies may affect platform functionality.

As a LuckyBet member, you have the following rights regarding your personal data. LuckyBet is committed to fulfilling requests related to these rights within a reasonable timeframe:

LuckyBet is an exclusive entertainment platform for individuals aged 18 years and above. We do not knowingly collect or process personal data of individuals under 18 years of age.

Should we discover that personal data belonging to a person under the age of 18 has been collected, we will take immediate steps to delete that data and close the associated account. Parents or guardians who believe their child may have registered on LuckyBet are encouraged to contact us immediately at support@luckybet-khelo.com.

In the course of platform operations, some data may be processed or stored on servers located outside Malaysia. LuckyBet ensures that any such data transfers are carried out with adequate safeguards in place:

• Only to countries or regions with data protection standards equivalent to or exceeding those of Malaysia.
• Through standard data protection agreements that bind recipients to strict security requirements.
• All LuckyBet international data transfers are audited regularly to ensure ongoing compliance.

If you have any questions, concerns, or requests regarding this Privacy Policy or how LuckyBet handles your personal data, please reach out to us through the following channels:

LuckyBet will endeavour to respond to all privacy-related enquiries within 5 business days. For formal data rights requests, we will acknowledge receipt within 3 business days and resolve the request within 30 days.

This Privacy Policy may be updated from time to time to reflect changes in our practices or legal requirements. Any material changes will be communicated to members via email or platform notification at least 7 days before taking effect.